How we do it
Our experienced, local and specialist teams all work together in what we call the “Black Mountain Way”
Continuity & Experience
Black Mountain has experienced teams for each of the services that we offer. Whether it is Payroll, HR, Benefits, Technology or Corporate services, our dedicated Personalised teams all interlink and communicate with each other and our clients in a consistent Black Mountain Way, which can be defined as follows:
Continuity
Our experienced professionals will ensure a consistent quality of service with high levels of accuracy, whilst at all times being responsive. We detail how we operate with our clients and commit to service level agreements across all of our services.
Seamless Communication
Although we offer flexibility in how our clients communicate with us, we also make sure that communication between teams and locations is seamless. Our aim is simple: to reduce administration, use technology and data effectively and in turn, look for time and cost savings.
Surprisingly Easy
We understand the efficiencies that can be generated from utilising the range of services we offer and using technology to streamline our services. What we want to ensure while doing this, is to make it as easy as possible for both our clients and their employees to interact with us.
Black Mountain Teams
We want our clients to know who their team is, and to back that team up with experienced specialists who know what is needed and expected from them. All our clients, whether a one person company or a multi-location client, get an Account Manager and a back up, who are supported by specialists.
Single Location
If we only service one location, clients will still gain access to a dedicated member of our team, so they truly get to know the clients’ business.
In addition to lead account managers, there is always a team that have specialist expertise to ensure there is never any break in service due to sickness or holidays.
Multi Location
If we service multiple locations, clients will have the option to use our “One Stop Solution” approach. Our clients will have an Executive Account Manager who will be responsible for making sure our services are delivered in all locations in the way clients want and in the time zone that works for them. This account executive will be backed up by local account managers in each location.
Global Solution
For Global Solutions we are able to help, we cover over 120 different countries in our wholly owned, joint venture and partner network. Using our multi-location and regional teams approach we can make sure clients receive consistent service as well as the ability to implement and manage Global technology solutions.
Best in Breed
With Cloud Technology becoming more integral to the core of any organisation, we have made the conscious decision to adopt and implement it into our operations both internally and through our “Best in Breed” philosophy.
Our teams work closely with technology solutions and utilise it to generate efficiencies for you, the client. This allows Black Mountain to create maximum benefits for all of our clients and charge you an affordable rate whilst still providing a high level of service.
Keeping Your Data Safe
Black Mountain adopted a strict vetting procedure to ensure that any third party software used is subject to strict data control, we ensure they adhere to the most stringent global data protection laws.
Cloud Systems
Using the best Cloud Systems available, we create maximum efficiencies with seamless data transfer between systems and departments.
Reduction in Risk
Your data never needs to leave the Cloud, in addition Black Mountain has processes in place to manage and track the use of client data. Our account teams communicate seamlessly and securely meaning there is no risk with client data being lost or compromised.
What this means for our clients...
So how does this benefit our clients? With our extensive service coverage, integrated solutions, local and innovative workforce, we are able to provide our quality service as if we were an in house team. With clients seeing efficiencies in their organisations which in turn generates cost savings.
Over the past 25 years, we have been working on a way to make outsourced work seamless, easy and efficient. We have learned offering multiple services and becoming a “One Stop Solution” not only helps clients grow their internal support functions, but also cuts costs and workloads.
Workload Savings
Small admin tasks which are not completed everyday, always need some extra time to refocus and remember how things are done. By Black Mountain taking up these tasks a surprisingly large part of a day is saved.
Time Savings
Our teams do the support work for our clients and reduce the time they take dealing with menial tasks.
Cost Savings
Using specialist staff means things are completed quicker and this generates efficiencies. When comparing what we charge against what the cost would be to hire staff, many of our clients see cost savings whilst still maintaining high levels of service.