How We Work
How we work with clients is all about building trusted partnerships that make managing your global workforce simpler and more effective. We take the time to truly understand your business goals and challenges so we can deliver seamless, integrated services that lighten your workload and help your business thrive.
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Why Choose Us
Dedicated Account Manager
We prioritise building relationships with our clients so we can offer bespoke services that are uniquely tailored to your company goals. That’s why we provide all clients with a dedicated Account Manager and backup support.
One Stop Solution
As a Black Mountains client, you can enjoy access to all of our services, all in one place. With a trusted, single point of contact, this streamlined approach means increased efficiency and cost savings.
‘Best in Breed’ Philosophy
We source and use only the best technology solutions on the market. This allows us to use top-tier technology for improved efficiency and to provide you with a high level of service at an affordable rate.
Integrated Expertise
We have curated expert teams for each of our services – People & HR, Payroll, Employee Benefits, Corporate & Financial and Software & Technology – who communicate both internally and with our clients to deliver fully integrated service solutions.
Global Collaboration
We focus on collaboration between our local and specialised teams to provide clients with expert support across the globe. Together, we optimise your business processes, crafting tailored solutions that prioritise you and your team.
Specialist Outsourced Support
Using experts means tasks are completed quicker which generates efficiencies. When comparing what we charge against what the cost would be to hire staff, many of our clients see cost savings and note higher levels of expertise.
Client Solutions, not Sales
Naming our sales team ‘Client Solutions’ was intentional. Our teams, from sales through to operations are dedicated to ensuring the solutions we provide you are as closely aligned to your business requirements as possible so that we drive as much success as possible.
Personal service on a global scale
Building strong client partnerships is at the heart of how we work at Black Mountain. Whether you need outsourced services in a single country or across multiple regions, our global coverage, integrated solutions, and local expertise ensure you receive the same care and attention as if we were part of your in-house team.
COMPANIES OPERATING IN A SINGLE LOCATION
We work closely with clients to gain a clear understanding of the services that would be most suitable to meet their specific goals. This enables us to create bespoke HR solutions that are finely tuned to address company challenges or concerns.
COMPANIES OPERATING IN MULTIPLE LOCATIONS
Your dedicated Account Manager will ensure our services are delivered consistently in every location, in the time zone that works for you. This personal approach is a key part of how we work with clients who operate across different regions. They’re supported by local account managers in each location, giving you both global reach and local expertise.
COMPANIES NEEDING GLOBAL SUPPORT
We cover over 165 different countries in our wholly owned, joint venture and partner network. Using our multi-location and regional teams means you will receive a consistent level of service as well as the ability to implement and manage global technology solutions.
Where we work
